Return & Refund Policy

Effective Date: July 1, 2026

1. General Return Policy

We want you to be happy with your purchase. If something isn't right, contact us at sales@jsi-racing.com and we'll work with you to find a solution.

Return eligibility depends on the product and supplier. All return requests must be initiated within 7 days of delivery by contacting us.

2. Items Eligible for Return

• Items must be unused, uninstalled, and in original packaging with all components and hardware included.
• You must provide your order number and reason for return.
• Return shipping costs are the responsibility of the buyer unless the item arrived damaged or incorrect.
• A restocking fee of up to 15% may apply to certain items, depending on the supplier.

3. Non-Returnable Items

The following items are final sale and cannot be returned:

• Made-to-order or custom-built products (once production has started)
• Installed, used, or modified parts
• Electrical components that have been wired or connected
• Items not in original packaging
• Digital downloads
• Clearance or sale items (unless otherwise stated)

4. Damaged or Incorrect Items

If your item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with:

• Your order number
• Photos of the damage and/or incorrect item
• Photos of the packaging
• A brief description of the issue

We will arrange a replacement, exchange, or refund at no additional cost to you.

5. Refund Process

• Approved refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the returned item.
• Shipping costs from the original order are non-refundable unless the return is due to our error.

6. Missing or Undelivered Packages

If your tracking shows "Delivered" but you did not receive your package, please refer to Section 12 of our Shipping & Delivery Policy.

• Refunds or replacements are not automatically issued for packages confirmed as delivered by the carrier.
• You must report the issue within 5 calendar days of the delivery date.
• We will assist with carrier claims, but the outcome depends on the carrier's investigation.
• A police report may be required for stolen package claims.

7. Chargebacks & Payment Disputes

Please contact us before filing a chargeback or dispute with your bank. We are a small, family-owned business and we stand behind our products. If there is a legitimate issue with your order, we will do everything we can to make it right.

Filing a chargeback or payment dispute without first attempting to resolve the issue with us directly may result in:

• The dispute being contested with all available evidence (tracking, delivery confirmation, photos, correspondence)
• Your account being flagged or restricted from future purchases
• Collection efforts for the value of goods confirmed as delivered

8. Contact Us

For all return, refund, or order issues:
📧 sales@jsi-racing.com