Return & Refund Policy

Effective Date: October 22, 2026

JSI Racing is a curated marketplace for small performance brands. Every order ships directly from the brand that makes it, so each return follows that brand's rules. This policy covers the rules for every order, with brand specific terms in Section 4. Where the two differ, Section 4 applies.

1. Starting a Return

• Email sales@jsi-racing.com within 7 days of delivery with your order number, the item, and the reason for the return.
• Do not ship anything until we email you a return authorization and the return address. Returns go back to the brand, not to JSI Racing.
• Items sent without an authorization cannot be accepted and may be refused or sent back at your expense.
• Ship the item within 7 days of receiving your authorization.

2. Return Conditions

• Items must be unused, uninstalled, and unmodified, in original packaging with all components, hardware, tags, and labels.
• Return shipping is paid by the buyer unless the item arrived damaged or incorrect. Use a trackable, insured service and pack the item securely. Do not use packing peanuts.
• Damage caused by poor packing may reduce or void your refund.
• Shipping costs from the original order are non-refundable unless the return is due to our error.
• Any restocking or return label fee charged by the brand is deducted from your refund. See Section 4.

3. Final Sale Items

The following cannot be returned or refunded, except when they arrive damaged, defective, or incorrect (Section 5):

• All FSPE (FS Performance Engineering) products
• All S1 Built products
• All SPR products
• JS Alternators universal fit alternators, custom ordered alternators, Big 3 kits, and replacement parts such as regulators and brush holders
• Custom hose assemblies, including RaceFlux, Improved Racing, and Finishing Lines hoses
• P2R Power Rev Racing electronics (ECUs, wire harnesses, ignition coils, Haltech, JB4, electronic throttle bodies) and custom engine or cylinder head builds
• MRC Racing Components ECUs, engine management systems, and programmable electronics
• Made to order or custom built products once production has started, including custom powder coat colors
• Installed, used, or modified parts
• Electrical components that have been wired or connected
• Items not in original packaging, and open box items
• Gift cards and digital downloads
• Clearance or sale items, unless otherwise stated

4. Brand Specific Terms

Brand	Returns accepted	Fee deducted from refund
JS Alternators	Standard alternators, new and uninstalled	10% restocking fee
Fast Turn Fittings	Yes	$5 return label fee plus 4% processing fee
Glow Toad	New in box, never installed	30% restocking fee
P2R Power Rev Racing	Yes, except Section 3 items	20% restocking fee
MRC Racing Components	Yes, except Section 3 items	Up to 20% restocking fee
Planted Technology	Yes	Cost of the return label
NTXGlow	Yes, except open box items	Cost of the return label, if charged
Improved Racing	Yes, except custom hose assemblies	Restocking fee if not returned new and complete
RaceFlux	Yes, except hose assemblies	Restocking fee if not returned new and complete
QuickTrick Alignment	Yes	None
Just Engineering	Yes, except custom powder coat	None
Finishing Lines	Yes, except hoses	None
FSPE, S1 Built, SPR	Final sale	Not applicable

Brands may change their fees. We confirm the exact amount when we send your return authorization.

5. Damaged or Incorrect Items

If your item arrives damaged or is not what you ordered, contact us within 48 hours of delivery with:

• Your order number
• Photos of the damage or incorrect item
• Photos of the packaging
• A brief description of the issue

Do not install a damaged or incorrect part. We will arrange a replacement, exchange, or refund at no additional cost to you.

6. Order Cancellations

• Orders that have not shipped or entered production can usually be cancelled for a full refund. Email us as soon as possible.
• FSPE orders can be cancelled only within 3 business days of ordering and before shipment. FSPE's processing cost is deducted.
• Made to order and custom items cannot be cancelled once production has started.

7. Refund Process

• Approved refunds go to your original payment method once the brand receives and inspects the return, usually within 10 business days of approval. Your bank may take a few more days to post it.
• We do not swap items directly. To exchange, return the item and place a new order. Some brands offer fitment exchanges on new, unused items, so ask us first.

8. Warranty Claims

A part that fails after installation is a warranty claim, not a return. Warranty coverage, length, and shipping costs are set by each brand, and some brands do not offer a warranty. Email us your order number, photos, and a description of the problem, and we will open the claim with the brand.

9. Missing or Undelivered Packages

If your tracking shows "Delivered" but you did not receive your package, please refer to Section 12 of our Shipping & Delivery Policy.

• Refunds or replacements are not automatically issued for packages confirmed as delivered by the carrier.
• You must report the issue within 5 calendar days of the delivery date.
• We will assist with carrier claims, but the outcome depends on the carrier's investigation.
• A police report may be required for stolen package claims.

10. Chargebacks & Payment Disputes

Please contact us before filing a chargeback or dispute with your bank. We are a small, family-owned business and we stand behind our products. If there is a legitimate issue with your order, we will do everything we can to make it right.

Filing a chargeback or payment dispute without first attempting to resolve the issue with us directly may result in:

• The dispute being contested with all available evidence (tracking, delivery confirmation, photos, correspondence)
• Your account being flagged or restricted from future purchases
• Collection efforts for the value of goods confirmed as delivered

11. Contact Us

For all return, refund, or order issues, email sales@jsi-racing.com.