Shipping policy

JSI Racing Shipping Policy

1. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Drop-Shipped Items: Some items ship directly from the manufacturer/supplier. Processing times may vary slightly based on their specific handling time.
Specialty/Custom Items: Products that are made-to-order or custom-made require additional production time before they are ready to ship.

2. Made-to-Order / Custom Product Lead Times

Lead Time Start: Production lead times begin after payment is confirmed.
Made-to-Order: Items may take 1–4 weeks to ship.
Custom-Made: Products may take longer than 4 weeks, depending on the build and parts availability.
Cancellations: Made-to-order and custom items cannot be canceled once production has started.
International Components: For certain brands (example: SPR Germany), custom items may require hand-made parts and/or imported components from Germany, which can extend lead times.
Updates: If an estimated lead time is listed on the product page, that estimate will apply. If lead times change after you order, we will contact you with an update.

3. Shipping Locations

We currently ship to the United States.
If you are outside the U.S. and want to place an order, please contact us at sales@jsi-racing.com and we will review what options are available.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

5. Estimated Delivery Times (After Shipment)

Delivery time depends on the product and where it ships from. Typical delivery estimates are:

Standard Shipping: 3–7 business days after shipment.
Some specialty/performance items may take longer due to supplier handling time, production timelines, or international transit for imported components.

Note: Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, supplier backorders, or production timelines.

6. Split Shipments

If your order includes multiple items, they may ship separately (especially if they come from different suppliers or include made-to-order/custom items).
You may receive multiple tracking numbers.

7. Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking (when available).
Some suppliers may take 24–48 hours for tracking to update after the label is created.

8. Shipping Restrictions

Certain products may have shipping restrictions due to size, hazmat rules, or supplier limitations.
If we cannot ship an item to your address, we will contact you as soon as possible.

9. Incorrect Address / Undeliverable Packages

Please double-check your shipping address before placing your order.
If a package is returned due to an incorrect or incomplete address, you may be responsible for additional shipping costs to reship the order.

10. Lost, Stolen, or Damaged Packages

Damaged Packages: If your package arrives damaged, contact us within 48 hours of delivery and include:

Lost/Stolen Packages: If a package shows “delivered” but you did not receive it, reach out and we will help you file a claim with the carrier when applicable.

11. Returns Related to Shipping

12. Questions

If you have any shipping questions, contact us at: sales@jsi-racing.com