Shipping policy

Shipping & Delivery Policy

Effective Date: July 1, 2026

1. Order Processing Time

Orders are typically processed within 1–3 business days (excluding weekends and holidays).
Drop-Shipped Items: Some items ship directly from the manufacturer/supplier. Processing times may vary slightly based on their specific handling time.
Specialty/Custom Items: Products that are made-to-order or custom-made require additional production time before they are ready to ship.

2. Made-to-Order / Custom Product Lead Times

Lead Time Start: Production lead times begin after payment is confirmed.
Made-to-Order: Items may take 1–4 weeks to ship.
Custom-Made: Products may take longer than 4 weeks, depending on the build and parts availability.
Cancellations: Made-to-order and custom items cannot be canceled once production has started.
International Components: For certain brands (example: SPR Germany), custom items may require hand-made parts and/or imported components from Germany, which can extend lead times.
Updates: If an estimated lead time is listed on the product page, that estimate will apply. If lead times change after you order, we will contact you with an update.

3. Shipping Locations

We currently ship to the United States.
If you are outside the U.S. and want to place an order, please contact us at sales@jsi-racing.com and we will review what options are available.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

Item size/weight
Shipping destination
Supplier shipping requirements (for drop-shipped items)

5. Estimated Delivery Times (After Shipment)

Standard Shipping: 3–7 business days after shipment.
Some specialty/performance items may take longer due to supplier handling time, production timelines, or international transit for imported components.

Note: Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, supplier backorders, or production timelines.

6. Split Shipments

If your order includes multiple items, they may ship separately (especially if they come from different suppliers or include made-to-order/custom items).
You may receive multiple tracking numbers.

7. Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information.
Some suppliers may take 24–48 hours for tracking to update after the label is created.
It is your responsibility to monitor your tracking information and be available to receive your package.

8. Delivery Confirmation & Proof of Delivery

An order is considered delivered when the carrier's tracking status shows "Delivered." This includes, but is not limited to:

GPS-confirmed delivery scans
Delivery photographs taken by the carrier
Signature confirmation (when applicable)
Carrier delivery records

Title and risk of loss pass to the buyer once the carrier confirms delivery. JSI Racing is not responsible for packages after they have been marked as delivered by the shipping carrier.

9. Signature Confirmation

Orders over $250 may be shipped with signature confirmation at our discretion.
You may request signature confirmation on any order by contacting us before your order ships.
If you are not available to sign, the carrier will follow their standard redelivery or hold process.

10. Shipping Restrictions

Certain products may have shipping restrictions due to size, hazmat rules, or supplier limitations.
If we cannot ship an item to your address, we will contact you as soon as possible.

11. Incorrect Address / Undeliverable Packages

Please double-check your shipping address before placing your order.
If a package is returned to us due to an incorrect or incomplete address provided by you, you will be responsible for additional shipping costs to reship the order.
JSI Racing is not responsible for packages delivered to the address you provided at checkout.

12. Lost, Stolen, or Missing Packages

If tracking shows "Delivered" but you did not receive your package:

Check around your property — look near doors, porches, garages, mailboxes, and with neighbors.
Wait 24 hours — occasionally carriers mark items delivered slightly early. Most "missing" packages appear within one business day.
Contact the carrier directly to inquire about the delivery location using your tracking number.
Contact us within 5 calendar days of the delivery date at sales@jsi-racing.com with your order number and a description of the situation.

Important:

Claims for missing packages must be reported within 5 calendar days of the carrier's confirmed delivery date. Claims submitted after this window may not be eligible for assistance.
When carrier tracking and/or delivery photos confirm delivery to the correct address, JSI Racing is not liable for lost or stolen packages. We will assist you in filing a claim with the carrier, but refunds or replacements are not guaranteed in these cases.
For packages that appear stolen, we recommend filing a police report with your local law enforcement. A copy of the police report may be required to process any claim.
JSI Racing reserves the right to require additional verification (police report, signed affidavit, etc.) before processing any missing-package claim on a delivered order.

If tracking shows the package is lost in transit (not delivered):

Contact us at sales@jsi-racing.com and we will work with the carrier to locate your package or file a claim on your behalf.

Damaged Packages:

If your package arrives damaged, contact us within 48 hours of delivery with your order number, photos of the packaging and damaged item(s), and a description of the issue.

13. Dispute Resolution — Please Contact Us First

If you experience any issue with your order — including delivery problems — please contact us directly at sales@jsi-racing.com before filing a dispute or chargeback with your bank or payment provider.

We are committed to working with you to resolve any legitimate issue. Filing a chargeback or payment dispute for an order that has been confirmed as delivered by the shipping carrier, without first contacting us, may be considered fraudulent activity and may result in the claim being contested with all available delivery evidence.

14. Returns Related to Shipping

Returns are handled according to our separate Return & Refund Policy.

15. Questions

If you have any shipping questions, contact us at: sales@jsi-racing.com